Concerns with Peninsula Humane Society

In response to PACC raising concerns about Peninsula Humane Society, we have on occasion been asked, "but aren't there far worse shelters than PHS"? 


We find this to be an odd question given we're not aware of any instance where comparing oneself to the worst to rate how well you are doing, makes sense. This would be a failing proposition for any organization let alone the one we entrust with the care of our county's stray and homeless animals. Could PHS be worse? No question, they could be far worse. More important in our minds is, could PHS be better? Based on first-hand decades long experience, and the resources with which PHS has to work - they can be much, much better. 


Given we live in one of the wealthiest counties in the nation, in the heart of Silicon Valley, an animal loving community with the good fortune of a fairly well funded animal control contract ($6.6M in 2019) we believe the following PHS practices must be addressed:

Regular euthanasia of healthy cats and dogs due mostly to the use of outdated and invalid behavior evaluations (see Why PACC and Research & References)

Too many dogs at Coyote Point are confined to kennels for too long, increasing their risk of euthanasia due to stress related behaviors. It is generous to say 25% of the dogs get out of the kennels daily (that would be a very good day at Coyote Point). This while many, including much larger shelters, are committing to every dog out of the kennel every day, because doing so results in higher life saving rates and much happier dogs


Too few volunteers at the Coyote Point shelter to attend to the behavioral and emotional needs of the large number of animals housed there. For example, there are at best 20-25 active dog volunteers despite the 1200-1400 volunteers so often referenced. This despite plenty of volunteers interested in helping there

Irrefutable evidence of breed discrimination and manipulating the numbers to reflect better outcomes. PACC used the Freedom of Information Act to request records of rottweilers and rottweiler mixes in PHS's care which ultimately confirmed the vast majority of these dogs don't make it out of Coyote Point alive (see Why PACC, Kona's story). Unexpectedly the records revealed multiple instances of "Owner Surrender" recorded as "Owner Euthanasia Request", meaning the owners intent was for PHS to rehome the dog, but PHS recorded, despite the records indicating otherwise, that the owner was surrendering the dog to be put down. This is a well-known way of manipulating the numbers to reflect better outcomes and it is disappointing that PHS participates in this practice

See Evidence of Breed Discrimination

UPDATE: We are delighted to report that our concerns appear to have made a difference in Zayla's life. Thank you PHS for taking the rare step of giving a rottie a chance on the adoption floor and subsequently finding Zayla a loving home to call her own!

​Executive salaries that are out of proportion with going rates for equivalent positions in the Bay Area:


Former PHS Executive Director Ken White's salary was for decades, exorbitant compared to his peers. While Mr. White's salary which was reported as $356,156 in the most recent publicly available 2016 IRS Form 990 (pg 8) did go down from a high of $657K in 2013 - the reduced rate remained well above the standard range for Executive Directors at neighboring, including significantly larger, shelters:


SFACC:  $167,076 - $213,200

Berkeley: $119,658 - $144,586

Oakland:  $146,568 - $219,840

Contra Costa: $122,277 - $180,659

San Jose: $116,983 - $182,084


Other leadership salaries at PHS are also well above the norm paid by neighboring shelters, including 2 Senior VPs (paid $212,535 & $202,958 respectively) and 1 VP (paid $179,973). 

The above coupled with several salaries in the organization paid well below the standard rate, demonstrates the organizations over inflated view of the importance of its top leaders while failing to acknowledge, and fairly compensate equally critical roles across the organization:

PHS pays its Animal Control Officers a starting rate of $18.08/hr despite salaries ranging from $25.69 - $36.86 at neighboring shelters. 


Customer Service Representatives/Adoption Counselors are offered $18.08 to start at PHS. The going rate? $25.80 - $33.26.


Similarly, Animal Technicians, the individuals who play the critical role of ensuring clean and sanitary kennels are offered $17.87 to start at PHS while other shelters pay a range of $19.81 - $33.26.

See Salary Survey

2017 Civil Grand Jury investigation PHS holds the rare distinction of being the subject of a Civil Grand Jury investigation, in part due to allegations of unfair labor practices on the part of PHS employees. See Appendix A, pg 15, Veterinarian Report for the following concern: "shelter representatives described that the current mechanism for reporting any animal welfare concerns was to discuss the issue with a supervisor. There is no designated person in the organization that receives or follows up on staff concerns regarding animal welfare issues. This is a concern because employees and volunteers should be able to report animal welfare concerns without fear of retribution from a supervisor or colleague". PACC can attest that this concern, raised in 2016/17, has not been addressed.

2016-2017 San Mateo County Civil Grand Jury, Animal Care & Control in San Mateo County

PHS's mishandling of an unfortunate incident that led PACC to go public with these concerns - see Lola's Story 

PACC has also been contacted by cat rescue groups concerned that PHS is behind the times when it comes to implementing a robust neonatal kitten care program and exploring a comprehensive community cat Trap, Neuter, Return program, both of which are increasingly common practice among shelters because of the promise they hold for humanely and more effectively addressing the cat overpopulation issue